This role forms part of the Operations team at Village n Life, based at Harbour House Hotel in Hermanus.
The Role
As Assistant Hotel Manager, you’ll support daily operations across front of house, Rooms Division and Food & Beverage, ensuring smooth coordination and consistently memorable guest experiences. Working closely with the Hotel Manager, you’ll balance hands-on leadership with the art of hosting – being present, anticipating needs and setting the tone for genuine guest connection.
As a lead host, you’ll represent the personality and service values of Harbour House Hotel with confidence and warmth, shaping moments that feel personal and true to our spirit. You’ll also mentor junior managers and supervisors to take ownership of their teams and uphold the Village n Life service culture that inspires pride and performance.
Key Responsibilities
Oversee daily front of house, housekeeping and F&B operations
Support the Hotel Manager in driving guest satisfaction and operational excellence
Lead and motivate teams to deliver confident, attentive service
Act as lead host during key interactions, events and VIP stays
Maintain a visible presence throughout the property, engaging naturally with guests
Conduct pre-arrival checks to ensure readiness and presentation standards
Resolve guest feedback promptly and professionally
Mentor junior leaders and foster interdepartmental collaboration
Ensure compliance with all health, safety and hygiene standards
Support staff development, rostering and performance management
Uphold brand and property standards across all operations
What We’re Looking For
2–4 years’ experience in the same or similar position within luxury hotel operations
Background in F&B or Rooms Division advantageous
Opera Cloud and Micros/Simphony POS experience beneficial
Strong leadership, communication and organisational skills
Confident host with sharp attention to detail
Hands-on approach with composure under pressure
Willingness to work shifts, weekends and public holidays
What We Offer
Competitive package aligned with experience
Career development and training opportunities within Village n Life
Supportive, dynamic team environment
Staff housing options and access to staff facilities